• Responsible for identifying and evaluating market leads and potential clients
• Develop & implement the Freight Forwarding strategy for all operations based on ROI and P&L
• Proactively review and understand customer/market requirements and build freight forwarding products and solutions to meet the current and potential needs of the customers
• Provide weekly and monthly reports, data, research and market intelligence to the Management highlighting business performance, competitive landscape and recommendations for increasing revenue and improving operations
• Review and track progress against targets; analyze reports; recommend and implement any changes to existing plans and operating budgets
• Manage business relationships with key accounts
• Provide exceptional customer service by promptly addressing any inquiries or concerns from clients and maintaining strong relationships with key stakeholder
• Coordinate and manage all aspects of the shipment process, including booking, documentation, and customs clearance
• Communicate effectively with clients, suppliers, and carriers to ensure smooth and timely delivery of goods
• Manage the planning of transportation and logistics services, such as trucking, shipping, and air freight, to meet the specific needs of each shipment
• Oversee the processing of necessary shipping and customs documents, including bills of lading, commercial invoices, and export/import documentation
• Ensure compliance with international trade regulations and customs requirements
• Negotiate and build business relationships with external parties (carriers, government agencies) to improve competitiveness and quality of service to customers
• Track and monitor shipments to ensure on-time delivery and proactively resolve any issues or delays that may arise
• Optimize shipping routes and methods to minimize costs and improve efficiency
• Stay updated on industry trends, regulations, and best practices to continuously improve the freight forwarding process
• Manage other members of the logistics team to streamline operations and improve overall supply chain performance
• Maintain metrics and analyze data to assess performance and implement improvements
• Comply with laws, regulations and ISO requirements
• Provide leadership, guidance and support to the team; train and motivate staff; develop appropriate succession plans.
• Create reports in order to give management the tools to formulate forecasts 

Skills

• Bachelor’s Degree in supply chain or similar field
• Master’s in Business Administration or Project Management is a plus
• A minimum of 10 years of experience in a similar position
• English Language Proficiency
• Excellent written and verbal communication skills
• Extrovert personality and customer oriented
• Self-motivation and leadership skills
• Effective Time Sensitivity and Management
• Previous experience in freight forwarding or logistics is highly desirable
• Knowledge of international shipping documentation and customs clearance procedures
• Familiarity with shipping regulations and compliance requirements
• Proficiency in computer systems and software used in logistics operations
• Strong problem-solving and decision-making abilities
• Ability to handle a fast-paced work environment and work with tight deadlines
• Strong attention to detail and organizational skills
• Ability to work in a team and collaborate effectively with colleagues and stakeholders