Job Purpose:
The Senior Training & Development Specialist will be responsible for designing, implementing training programs for employees and assessing training effectiveness and continuously improving related initiatives to meet the evolving needs of the organization.

Main Duties & Responsibilities:
• Collaborate with department heads and HR team to identify training needs and develop training strategies aligned with organizational goals and objectives.
• Design and develop comprehensive training programs, materials, and resources tailored to the retail industry, including product knowledge, customer service, sales techniques, and operational procedures.
• Utilize a variety of training methods and techniques, such as classroom training, e-learning modules, on-the-job training, and role-playing exercises, to effectively deliver training to employees.
• Facilitate engaging and interactive training sessions for employees at all levels, ensuring that content is relevant, informative, and impactful.
• Monitor and evaluate the effectiveness of training programs through assessments, surveys, and feedback mechanisms, and make recommendations for improvements as needed.
• Provide coaching and support to managers and supervisors to reinforce training concepts and promote continuous learning and development among employees.
• Assist in the onboarding process for new hires, including developing and delivering orientation programs to ensure a smooth transition into the organization.
• Collaborate with cross-functional teams to identify opportunities for process improvement and innovation in training delivery and content development.
• Maintain accurate records of training activities, attendance, and employee performance to track progress and compliance with training requirements.

Qualifications & Requirements:
• Bachelor’s degree in Human Resources, Business Administration, or any related field
• Minimum of 4 years of experience in training and development, with at least 2 years of experience in the retail industry
• Proven track record of designing and delivering effective training programs that drive employee engagement, performance, and retention
• Excellent communication & presentation skills
• Commercial understanding
• Strong analytical and problem solving
• Highly organized and detail oriented