Agent Network Field Visits

• Establishes and assists in developing and maintaining business relationships with current and potential agents in the assigned area serving to generate new businesses
• Analyses the assigned geographical area and determines key locations
• Researches sources for developing future agents and determines their potential
• Promotes sells and secures OTP services for existing and prospective agents through a relationship-based approach
• Provides frontline support to OTP agents, assesses their needs, and provides timely information or assistance
• Supports OTP agents in the assigned area of operations through telephone calls and in-person visits
• Assists new agents in the process of obtaining OTP services by advising on legal documents, related procedures, system usage, and marketing display
• Ensures periodic visits to existing agents and distributes needed materials and promotional items

Market Data Gathering & Agent Network Performance

• Gathers and reports information regarding existing/potential agents
• Reports and informs the team on requests received from clients regarding opening new OTP locations; submit their related data and information
• Performs the necessary audit and assessment on OTP agents to ensure proper implementation of policies and procedures
• Ensures reporting daily and weekly feedback to Supervisor
• Participates in surveys related to OTP Agent Network information (questionnaires, different checklists, and reports)
• Stays up-to-date on OTP services, market conditions, and competitive activities
• Observes Agents’ quality of service and their awareness and knowledge on OTP services; delivers them refresher training where needed
• Performs any other duties related to the scope of work & competencies