The Technical Support Engineer reports to the Noc Manager and he/she will be the initial point-of contact for troubleshooting Servers, desktops, software, network and monitoring service availability for
our customers. In addition, he/she will be responsible for managing backups, antivirus, installation of Microsoft Patches, User and mailbox creation; Password reset; supporting connectivity….

Main Duties:
• Troubleshoot the issues related to Server Operating System
• Troubleshoot the issues related to desktop, laptops, printers and Microsoft Office applications
• Respond and diagnose problems through discussion with users and supervisor
• Work closely with L2 team in Managing the Network, VMWare and Hyper-V Infrastructure
• Build, deploy and maintain standard Windows updates and application installation packages
• Monitor and Manage the backups, Antivirus
• Monitor customer’s IT infrastructure, connectivity, and availability.
• Monitor and Manage the Azure Cloud Infrastructure, Microsoft 365 applications
• Be aware of latest security threats and be able to quickly respond or recommend course of action to
IT management as threats arise.
• On a scheduled rotation, provide off-hours emergency coverage for evenings, weekends and
holidays.
• Performing other duties as assigned

Experience, qualifications, and skills:
• BS F in Computer Science or IT related field
• 5 to 6 years of Desktop and Server support experience
• Extensive knowledge of Microsoft Windows Servers, Active Directory, and Exchange administration,
SQL administration are required
• Microsoft Certified System Engineer (MCSE) is Mandatory
• Basic network trouble shooting
• General understanding of ITIL Process
• Experience providing customer support for server application software in a multi-site enterprise
• Excellent customer service skills, including verbal and written communication skills
• Excellent organizational and troubleshooting skills
• Able to handle multiple tasks in a fast-paced environment
• Ability to create and maintain positive and professional business relationships with both internal
associates.
• Proven diagnostic problem solving and solution development capabilities required
• Fluency in English, Arabic is a plus