Job Brief

We are looking for an F&B Senior Training Specialist who provides an integrated training service within general policies and professional standards, in line with the F&B and the Organizational Development departmental strategies.


Responsibilities

- Ensures the effective execution of work objectives
in order to ensure the highest levels of performance
are achieved.
- Monitors and records training activities and
programs' effectiveness for training delivered in
own area, as well as keeps track of training costs
and participates in preparing reports to justify
expenditures.
- Prepares and coordinates all training sessions
using a defined schedule.
- Conducts assessment of training needs under the
consultation of the Operations Manager and F&B
Brands managers.
- Provides feedback on training needs.
- Contributes to the development and/or
implementation of functional and/or corporate
projects in order to support the ongoing
development of training and standards for the F&B
division.
- Develops and maintains good working relationships
with internal and external customers to ensure
prompt resolution of issues.
- Designs training courses in coordination with the
Operations and Brand Managers and Organizational
Development Manager.
- Administers, develops and assists store managers
and assistant managers with regards to
competency processes (performance management,
development planning and succession planning).
- Delivers F&B training courses, as well as soft and
managerial skills training courses to F&B Team.
- Performs assessments of F&B staff for
development purposes and recommends personal
development options.
- Follows-up and measures the contribution of
training to specific store indicators.
- Raises awareness of Brands among store staff
including relevant aspects of marketing and
shoppers' psychology.
- Assists his/her direct manager in implementing the
performance appraisal system.

Requirements

- A Bachelor's degree in Hotel Management, Business
Administration or Human Resources
- A minimum of 10 years’ experience in F&B and a
minimum of 3 years in Training
- Communication and leadership skills
- Ability to multitask and work under pressure
- Ability to adapt and respond to change
- Up to date with food and beverages trends and best
practices
- Ability to manage, persuade, and influence
personnel
- Working knowledge of various computer software
programs
- Presentable and confident
- Fluent in written and spoken English and Arabic