Working Hours:
Flexibility in working hours is needed as per the Store opening hours, including weekends & holidays.

Location:
Zalka Branch


Relationship Span:
Within Mike Sport   : Store Manager, Assistant Manager, Floor Supervisor, All departments.

Outside Mike Sport : Customers/ Suppliers.



SCOPE OF THE JOB
The Customer Service Representative is responsible for providing highest level of Customer Service standards, in order to ensure customers loyalty & retention, and therefore to foster Mike Sport’s image.



KEY RESPONSIBILITIES
Identify customer's complaints by determining the cause of the problems and providing appropriate solutions in order to properly close the case within the agreed on time frame.
Identify clients’ needs and report them in order to achieve high level of customer satisfaction.
Maintain sustainable relationships of trust through open and interactive communication with our customers.
Provide accurate, valid and complete information by using the right methods/tools.
Maintain proper documentation of all customers’ complaints and interactions, on daily basis in a way to ensure accuracy in all needed reports.  
Follow communication procedures, guidelines and policies.
Handle the creation and maintain loyalty cards, based on Mike Sport policy, for both employees and customers.
Possess strong product knowledge, in order to respond to all customers inquires.
Follow up closely with After Sales Maintenance team, on all repairing items.
Coordinate with the Customer Service department in all customers’ customization requests in terms of printing, restringing, waxing, tailoring etc…
Support in handling the cash register systems and sales transactions & ensure cash policies and procedures are well implemented. 
Perform other duties that are aligned & related to the job scope.


COMPETENICES
Customer Focus
Attention to details
Self - Development
Communication Skills
Driving and Achieving results
Relationship Building
Initiative


JOB REQUIREMENTS
Education:  High School degree.
Experience:  0 to 1 year experience in customer service field.
Linguistic Skills: Advanced in written & spoken English and Arabic, French is a plus.
Computer Skills: Advanced knowledge in MS Office, Illustrator knowledge is a plus