Customer Service Specialist_ Head Office_ Tripoli

Hallab 1881 SAL - لبنان - Tripoli
Promptly responding to customer queries via email, live chat, video, phone, and social media channels.
-Immediately escalating serious complaints or issues that you are not equipped to deal with.
-Liaising with colleagues or managers to find the best solutions to customers’ issues.
Identifying common problems and escalating them to management, along with possible suggestions for improvement, wherever possible.
-Maintaining a polite, helpful, and professional manner at all times.
-Obtaining and sharing customer feedback with colleagues and other departments so that products and services can be improved.
-Familiarizing yourself with new products and services as they are introduced.
-Attending workshops and meetings as required.
-Providing training to new customer service agents.
-Respecting client confidentiality at all times
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تاريخ النشر: اليوم
الناشر: Hirelebanese
تاريخ النشر: اليوم
الناشر: Hirelebanese