Job description

* Welcome guests in a professional and courteous manner.
* Perform check-in and check-out procedures efficiently and accurately.
* Handle reservations, room assignments, extensions, and modifications.
* Answer phone calls, emails, and guest inquiries promptly and professionally.
* Provide information about hotel facilities, services, and local attractions.
* Process payments, issue invoices, and maintain accurate guest records.
* Coordinate with Housekeeping and other departments to ensure room readiness and guest satisfaction.
* Handle guest complaints and requests professionally and escalate when necessary.
* Maintain accurate records within the Property Management System (PMS).
* Monitor room availability and update reservation statuses.
* Ensure compliance with hotel policies, procedures, and service standards.
* Assist in promoting hotel services and enhancing guest satisfaction

Skills

* Previous experience in a hotel front office or customer service role is preferred.
* High school diploma or equivalent; hospitality-related education is an advantage.
* Excellent communication and interpersonal skills.
* Strong customer service orientation.
* Good command of English and Arabic (spoken and written).
* Proficiency in Microsoft Office applications.
* Experience with hotel PMS system.
* Ability to work rotating shifts, including nights, weekends, and holidays.
* Strong organizational and multitasking abilities.
* Professional appearance and positive attitude.
* Ability to remain calm and efficient under pressure.