Job Description

Roles & Responsibilities

The overall scope of the job includes serving food and beverages to guests in the assigned place of work, providing a courteous, professional, efficient and flexible service consistent with the standards of the hotel and Kempinski in order to encourage sales and maximize guest satisfaction.

The job of Bartender is executed satisfactorily when:

• Report to duty punctually wearing the correct uniform, clean and well pressed including appropriate shoes (polished) and nametag at all times according to the hotels dress code & Kempinski grooming standards, maintaining a high standard of personal appearance and hygiene at all times.
• A courteous, professional and efficient service is provided at all times.
• All duties and tasks are performed as per the tasks required at the outlet.
• Be knowledgeable of all services and products offered by the hotel.
• Have a thorough knowledge and understanding of all food and beverage items offered by the department assigned.
• Have the knowledge and understanding to explain and perform upselling all items offered by the department assigned as well as offering alternatives.
• Monitor operating supplies, equipment and reduce spoilage and wastage successfully.
• Ensure that the place of work and surrounding area is kept clean and organized at all times.
• Successfully perform opening and closing procedures established for the assigned outlet
• Handle guest enquiries in a courteous and efficient manner and report guest complaints and feedback to supervisors.
• Report guest complaints immediately to the supervisors and ensuring follow up is performed with the guest.
• Understand and strictly adhere to the rules & regulations established in the hotel s policy manual and the hotel s policy on fire, hygiene, health & safety.

Additional responsibilities and tasks can be added at any time according to the needs of the business and of the hotel.

Desired Candidate Profile

• EDUCATION: Hospitality Management or related feild
• EXPERIENCE: Minimum 1 years in an F&B service role.
• LANGUAGE: Local language excellent oral and written skills. English excellent oral and written skills. Additional language beneficial.
• COMPETENCIES: Kowledge of beverages (cocktails, liquors, wine, etc ). Ability to work under pressure Good written and verbal communication skills. Applies a professional, confidential and ethical approach at all times. Works in a safe, prudent and organized manner.
• INDIVIDUAL CHARACTERISTICS: To fill this position the candidate must identify with the Kempinski core values, in addition they should be especially: Passionate for Food & Beverage People Oriented Passionate for European luxury Entrepreneurial Straightforward Business Acumen Sense of responsibility Leader Team player Analytical thinker Flexible and reliable Tolerant and open minded Works well under pressure