JOB DUTIES:
Support the IT Manager in managing, monitoring, and maintaining the company’s IT infrastructure, networks, computers, printers, software, and communication systems
• Provide advanced technical support to employees and resolve complex hardware, software, network, ERP, and system issues
• Administer user accounts, access rights, permissions, emails, devices, and IT assets according to company policies and IT Manager instructions
• Support the implementation of data security process, backups, disaster recovery procedures, cybersecurity practices.
• Monitor system performance, identify technical risks or weaknesses, and report recommendations to the IT Manager
• Manage daily support and troubleshooting for ERP systems, especially Odoo, including user support, issue follow-up, reporting, customization requests, and coordination with vendors or developers when needed

EDUCATION & SKILLS:
• Bachelor’s degree in Information Technology, Computer Science, Software Engineering, or a related field
• 4–6 years of proven experience as an IT Specialist, Senior IT Support, IT Administrator, Systems Administrator, or similar role
• Strong knowledge of Windows and Linux operating systems, servers, networking, and IT infrastructure
• Good experience in ERP systems; Odoo experience is preferred
• Good knowledge of software development, scripting, databases, APIs, reporting tools, and system integrations
• Experience with Microsoft Office Suite, Microsoft 365, email systems, cloud services, and business applications
• Strong knowledge of cybersecurity practices, firewalls, antivirus systems, backups, access control, and disaster recovery procedures
• Experience in network management including LAN/WAN, VPN, VLANs, routers, switches, wireless networks, and IP systems
• Excellent troubleshooting, analytical, and problem-solving skills
• Ability to manage multiple tasks, follow priorities, work independently, and perform under pressure
• Strong communication, teamwork, and coordination skills
• Ability to document systems, train users, and explain technical information clearly
• Ability to support management decisions and work under the direction of the IT Manager
• Fluency in Arabic and English; French is an advantage