About Deloitte:

When you work for us, you commit to a career at one of the largest and most prestigious professional services firms in the world. Deloitte & Touche Middle East has received numerous awards in recent years, including Best Employer in the Middle East, Best Consulting Firm, and the Middle East Training & Development Excellence Award by the Institute of Chartered Accountants in England and Wales (ICAEW).

Our Purpose

Deloitte makes an impact that matters. Every day we challenge ourselves to do what matters most—for clients, for our people, and for society. We serve clients distinctively, bringing innovative insights, solving complex challenges, and unlocking sustainable growth. We inspire our talented professionals to deliver outstanding value to clients, providing an exceptional career experience and an inclusive and collaborative culture. We contribute to society by building confidence and trust in the markets, upholding the integrity of organizations, and supporting our communities.

Our Shared Values

Our shared values guide the way we behave to make a positive, enduring impact:

• Integrity
• Outstanding value to markets and clients
• Commitment to each other
• Strength from cultural diversity

Role summary

As a Client Engagement Onboarding, you will support end-to-end onboarding for new clients and engagements. Ensure timely setup, required approvals, and risk/compliance clearances by coordinating with Engagement Teams, Growth, Finance, Legal, and Risk/Compliance. Track progress, resolve blockers, and escalate issues to enable compliant delivery.

Key responsibilities

• Run onboarding requests end-to-end (documents, approvals, closure).
• Coordinate required clearances (conflicts, business relationships, acceptance/retention, legal, unlimited liability, working-at-risk, DRB).
• Track WINs and code openings; maintain daily trackers and provide status updates to leadership.
• Monitor SLAs/aging, follow up on delays, and drive faster turnaround.
• Support lifecycle tasks (archive closed codes; escalate items >45 days to QRM; flag pricing sheet issues).
• Manage stakeholders and remove blockers across teams.
• Handle ad hoc operational support as needed.

Skills & tools

• Strong Excel/PowerPoint/Outlook; accurate tracking and reporting.
• Experience with onboarding/workflow tools (e.g., SRM or similar).
• Ability to validate setup requirements and compliance documentation.
• Basic analytics (turnaround time, trends, operational metrics).
• Detail-oriented, organized, and able to manage multiple requests.
• Clear communicator; confident escalating with context and actions.
• (Manager) Coach juniors and manage workload/quality.

Qualifications & experience

• Preferred background: Business, Finance, Risk/Compliance, Computer Science (or equivalent experience).
• Experience levels: Associate 0–2 yrs | Experienced Associate 2–4 yrs | Senior Associate 4–6 yrs | Manager 6–8+ yrs.

Required experience

• Client/engagement onboarding or similar operations.
• Coordinating compliance checks/clearances (including conflicts).
• Working with multiple stakeholders and producing regular status reporting.

Nice to have

• Professional services engagement setup/governance experience.
• Knowledge of independence/conflicts and client acceptance/retention.
• Process improvement (SLAs, automation, dashboards).
• Exposure to pricing governance/engagement financial controls.