Responsible for providing excellent customer service and reaching targeted figures by promoting the company s image and ensuring customer satisfaction and retention

Perform duties in accordance with Malia Group policies and procedures

On Sales

• Reach POS weekly/monthly target and maintain ranking standard
• Handle the opening, closing of the shop and maintain work area in a clean and organized manner
• Maximize volume and value of sales while dealing with customer
• Optimize stock management and ensure healthy stock levels (replenish stock level, items transfer, daily count...)
• Report important sales rotation, daily sales activities, raised complaints, store activities
• Create and update POS clients database
• Participate in management meetings and take responsibility for sales improvement initiatives

On Customer Service

• Ensure excellent customer service (consultancy, customer complaints handling, returns...)
• Conduct post sales follow-up (call customers to ensure satisfactory result after use of product) and any sales calls to customers (call to inform about sale periods)
• Provide recommendations regarding the improvement of customer sales and retention tools

On Compliance

• Abide by invoicing procedure of assigned POS, adequate storage, shelving and visibility

On Branding

• Contribute in the brand's marketing activities (suggest ideas to boost sales while maintaining expenses within budget)