Company: Sleep Comfort Lebanon S.A.L
Location: Jbeil Branch / Zahle Branch
Position: Branch Manager

Job Purpose

Sleep Comfort is looking for experienced and motivated Branch Managers to manage our Jbeil and Zahle branches. The Branch Manager will be responsible for achieving sales targets, managing the branch operations, leading the sales team, ensuring excellent customer service, and maintaining the company’s standards and brand image.

The selected candidates will first undergo an intensive training period at our Karantina Main Branch for a duration of 1 to 3 months, depending on their performance and progress, before taking full responsibility of their assigned branch.

Key Responsibilities
Sales & Business Development
Achieve and exceed branch sales targets and KPIs.
Develop sales strategies to increase branch performance.
Monitor daily sales activities and prepare performance reports.
Follow up on customer satisfaction and ensure a high-quality buying experience.
Support the sales team in closing important deals and handling difficult customers.
Branch Operations Management
Manage daily branch operations according to Sleep Comfort policies and procedures.
Ensure proper showroom organization, product presentation, and visual merchandising standards.
Coordinate with logistics, warehouse, customer service, and other departments to ensure smooth operations.
Monitor stock availability and report any shortages or operational issues.
Team Leadership & People Management
Lead, motivate, and coach the sales team to achieve objectives.
Monitor employee performance and provide continuous feedback.
Organize team schedules and ensure proper attendance and discipline.
Participate in recruitment and onboarding of new team members when required.
Customer Experience
Ensure excellent customer service and build strong relationships with clients.
Handle customer complaints professionally and find appropriate solutions.
Maintain Sleep Comfort’s reputation and service standards.
Requirements
Bachelor’s degree in Business Administration, Management, or related field is preferred.
Minimum 3–5 years of experience in retail sales management, preferably in furniture, mattresses, home products, or a related industry.
Proven experience managing a showroom, branch, or sales team.
Strong leadership, communication, and negotiation skills.
Results-oriented with the ability to achieve sales targets.
Ability to analyze sales performance and take corrective actions.
Customer-focused personality with strong problem-solving skills.
Good knowledge of Microsoft Office and reporting tools.
Training Period
The selected candidate will complete a training program at Sleep Comfort Main Branch – Karantina for 1 to 3 months.
The training duration will depend on the candidate’s ability to understand company procedures, products, sales techniques, systems, and management standards.
Successful completion of the training will lead to full responsibility for the assigned branch.
Preferred Profile

We are looking for a dynamic leader who can represent Sleep Comfort’s values, develop the branch team, and contribute to the company’s growth