Requirements:

A bachelor’s degree in Human Resources, Business Administration or a related field is typically required.
Generally, 2-4 years of experience in human resources field is required Effective communication skills in Arabic and English (French is a plus)
Knowledge of computer applications (MS Office, Power point, excel…)
Proficiency in HRIS, ATS, and other HR-related software and tools.

Job Description:

KPI Design & Management
• Develop and maintain KPI structures for all employees, especially field force (Medical Representatives & Sales teams)
• Define and input monthly/quarterly targets per employee and per territory (targets may vary by area)
• Ensure accurate entry of all KPI-related data in the system
• Strictly ensure that no system-generated or auto-calculated fields are modified
• Monitor performance indicators including:
• Sales vs target achievement
• Coverage (doctors, pharmacies, institutions, etc.)
• Visit frequency and territory compliance

Performance Monitoring & Reporting
• Prepare and submit regular KPI performance reports for management review
• Analyze performance gaps and highlight deviations from targets
• Ensure accuracy, consistency, and completeness of all performance data
• Support management in decision-making through structured KPI dashboards (Excel-based or system-based)

Job Description Alignment
• Review all employee job descriptions in coordination with HR
• Ensure KPIs are aligned with job descriptions and actual job responsibilities
• Propose necessary amendments to job descriptions when required
• Obtain validation and approval from respective Head of Departments (HODs)

Workforce Utilization Monitoring
• Ensure proper tracking of employee working time and productivity
• Monitor field force efficiency to ensure full utilization of working hours
• Highlight cases of under-utilization or non-productive time

HR Operational Support
• Support the HR department in day-to-day operational tasks when required
• Assist in any HR-related administrative or analytical assignments
• Contribute to HR process improvement initiatives related to performance management