JOB DESCRIPTION

Job Title: Field Sales Executive
Department: Sales & Marketing
Reports to: Sales Manager
Date: August 2026

1. Job Purpose

Responsible for driving profitable revenue growth within an assigned territory by acquiring new customers, growing existing accounts and promoting DHL Express solutions.

Builds strong customer relationships, identifies business opportunities and provides solutions that meet customer needs and achieve sales and profitability targets.

2. Key Responsibilities

• Acquire new customers and drive profitable growth within the assigned territory.
• Develop existing accounts and identify opportunities to increase share of wallet.
• Prospect through planned field activity, leads and other sales channels.
• Understand customer needs and recommend appropriate DHL solutions.
• Prepare and follow up on quotations and opportunities through to closure.
• Develop and execute territory and account plans.
• Monitor customer performance, sales activity and market trends and take appropriate action.
• Maintain accurate customer and opportunity information in DHL systems.
• Collaborate with internal teams to deliver excellent customer experience.
• Represent DHL professionally in the market and build long-term customer relationships.

3. Nature & Scope

Reporting: Reports to the Sales Manager.

Contacts: Regular interaction with customers and prospects, with close collaboration across Sales, Customer Service, Operations, Finance and Marketing.

Planning & Decision Making: Plans customer and prospect activity based on business potential and performance data, using commercial judgement to identify opportunities and achieve targets.

Key Challenge: Delivering revenue and profitability targets while growing customer retention, acquisition and DHL's share of wallet in a competitive Express market.

4. Knowledge, Skills & Experience

• Minimum 2 years' sales experience, preferably B2B.
• Strong customer relationship and business development skills.
• Proven ability to identify opportunities, negotiate and close sales.
• Strong communication, influencing and presentation skills.
• Commercial and customer-focused mindset.
• Ability to analyse sales data and turn insights into action.
• Strong planning and organisational skills.
• Good command of English and local language.
• Bachelor's degree in Business, Marketing or related field preferred.

5. Key Performance Areas

• Revenue and profitable growth
• New business acquisition
• Customer retention and development
• Share-of-wallet growth
• Sales activity and pipeline
• Customer experience
• Achievement of agreed targets