Duties and Responsibilities
1. Security Operations Management
• Direct and coordinate all security activities across assigned locations.
• Develop and manage duty rosters, staff deployment plans, patrol schedules, and shift handovers to ensure adequate security coverage.
• Oversee access control processes for employees, members, guests, tenants, contractors, and visitors.
• Ensure effective implementation of patrol and asset protection measures to identify and mitigate security risks.
• Supervise the operation of CCTV systems, control room activities, and alarm management processes.
• Coordinate security arrangements for special events, VIP visits, and high-traffic periods.
2. Incident Management and Emergency Response
• Ensure all incidents, accidents, complaints, and security breaches are promptly addressed, investigated, documented, and reported.
• Lead the security team’s response to emergencies, including fire alarms, medical incidents, evacuations, and other crisis situations.
• Coordinate with emergency services and external authorities when required.
• Ensure emergency procedures, evacuation plans, and security protocols are effectively implemented and regularly reviewed.
• Conduct security drills and ensure team readiness for emergency situations.
3. Team Leadership and Development
• Lead, coach, and develop Security Supervisors, CCTV Operators, and Security Guards.
• Monitor team performance and ensure compliance with company standards, policies, and procedures.
• Conduct regular briefings, shift handovers, and performance discussions.
• Identify training needs and support the continuous development of the security team.
• Prepare and lead on job training (regularly)
• Promote a culture of professionalism, accountability, discipline, and teamwork.
4. Compliance, Safety, and Risk Management
• Ensure compliance with company policies, security procedures, legal requirements, and health and safety regulations.
• Conduct regular security inspections, risk assessments, and vulnerability reviews across all sites.
• Monitor the condition and functionality of security equipment, access control systems, CCTV infrastructure, and safety devices.
• Maintain accurate security records, reports, logs, and documentation.
• Recommend and implement corrective and preventive actions to reduce operational risks.
5. Stakeholder Coordination and Service Excellence
• Maintain effective communication and coordination with Operations, Maintenance, Human Resources, and other departments.
• Build and maintain professional relationships with members, tenants, visitors, contractors, and external stakeholders.
• Support operational needs while ensuring security requirements are consistently met.
• Enforce company rules and operational policies fairly, consistently, and professionally.
• Promote a security culture that balances safety, professionalism, and customer service.
Compliance
Ensure compliance with company policies and procedures, applicable laws and regulations, and maintain confidentiality when handling security-related information, investigations, reports, and sensitive data