Job Description

Support the administration and follow-up of employee medical insurance claims, ensuring accurate documentation and timely processing. Coordinate with clients and insurers to resolve queries and provide efficient service throughout the claims process.

Key Responsibilities

• Receive and review medical claims, checking documentation for accuracy and completeness.
• Submit claims to insurers and follow up on pending cases and reimbursements.
• Coordinate with clients, insurers, and healthcare providers to obtain missing information.
• Respond to queries regarding medical coverage, claim status, and required documents.
• Assist in resolving delayed or rejected claims by obtaining clarifications from insurers.
• Maintain accurate claims records and prepare status reports.
• Handle sensitive client and medical information confidentially.

Desired Candidate Profile

Requirements

• Bachelor s Degree in Business Administration or a related field.
• 2 5 years of experience in insurance, claims, or client servicing.
• Good knowledge of medical insurance and claims processes.
• Excellent command of English, French, and Arabic.
• Good command of MS Office.
• Strong attention to detail, organization, and follow-up skills.
• Good communication skills and a client-focused approach.