Job Requirements:
• Bachelor's degree or technical diploma in Engineering, Facilities Management, Business Administration, or a related field is preferred.
• 2–4 years of experience in maintenance coordination, facilities management, operations or a similar role.
• Previous experience in retail, malls, restaurants, hospitality or multi-site operations is a plus.

Job Duties & Responsibilities:
• Receive, record and follow up on maintenance requests from stores and Back Office.
• Coordinate corrective maintenance activities and ensure issues are resolved within agreed timelines.
• Prioritize maintenance requests based on urgency and operational impact.
• Maintain a preventive maintenance calendar and ensure scheduled activities are completed on time.
• Coordinate with approved maintenance contractors and service providers.
• Request quotations when required and support the comparison of offers.
• Monitor contractor performance, response time and quality of work.
• Monitor maintenance-related expenses and ensure that costs remain within the approved budget.
• Support the Operations team during store openings and major maintenance projects.
• Monitor key maintenance KPIs such as response time, resolution time, recurring issues and maintenance cost per store.
• Follow up on critical safety-related maintenance issues and escalate them immediately