Job Summary
The Head Waiter is responsible for providing restaurant guests with a unique and exceptional dining experience. The Head Waiter ensures accurate, timely, friendly, and professional service while making sure all guest requests are properly handled and fulfilled according to the restaurant’s standards and policies.
Main Duties and Responsibilities
• Have full knowledge of all food and beverage items available on the restaurant menu.
• Recommend and promote as many suitable food and beverage options as possible to guests.
• Anticipate guests’ needs and remain alert and ready to respond to their requests.
• Give every guest the highest level of attention, respect, and care.
• Ensure that every guest receives fast, friendly, and professional service.
• Follow and implement the restaurant’s Sequence of Service procedures according to company policy.
• Prepare and set tables according to the restaurant’s standards.
• Prepare and maintain side stations according to the required standards.
• Inform the Floor Manager / Team Leader of any specific guest needs, special requests, or requirements.
• Immediately report any guest complaint or concern to the Floor Manager / Team Leader.
• Assist waiters in clearing and removing plates and service items from tables after guests have left.
• Always inform the Floor Manager / Team Leader before leaving the restaurant floor during working hours, regardless of the reason.
• Do not discuss personal, political, religious, or any other unrelated topics with guests. All conversations with guests must remain strictly related to the service and their dining experience.
• Maintain a professional attitude, appearance, and high level of personal hygiene at all times.
Personal Appearance & Hygiene Standards
The Head Waiter must maintain the following standards at all times:
• Never touch food directly with bare hands. Always use the appropriate utensils.
• Ensure that plates, glasses, and other service items are clean and free from fingerprints or marks.
• Keep hair clean, neat, and well-groomed.
• Maintain a clean and well-groomed face and a properly shaved beard, according to restaurant standards.
• Wear a clean, neat, and properly ironed uniform at all times.
• Use deodorant daily and maintain proper personal hygiene throughout the working day.
• Carry the order pad / order ticket at all times as required.
• Maintain a clean, professional, and presentable appearance in front of guests and colleagues