Jobs / Supply Chain Manager Jobs / Call Center Manager
On-site Full Time
Lakkis S.A.L -
Lebanon , Beirut
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Company

Job Details

Employment Full Time
Category Hospitality & Tourism
Oversee daily call center operations and ensure efficient service delivery.

Lead, coach, and motivate the call center team.

Monitor customer service quality, KPIs, and team performance.

Handle escalated customer concerns and ensure timely resolution.

Coordinate closely with Delivery and Dispatch teams to ensure smooth order execution.

Develop and implement performance improvement plans and SOPs.

Prepare performance reports and analyze operational data.

Ensure compliance with company standards and procedures

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About Lakkis S.A.L
Lebanon, Beirut
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