Job description

Key Responsibilities

• Client Experience: Lead consultations, fittings, and appointments to ensure personalized service and memorable experiences.
• Operations Management: Oversee scheduling, inventory flow, and boutique floor coordination to maintain efficiency.
• Team Leadership: Mentor junior staff, delegate tasks, and ensure alignment with boutique standards.
• Alterations Coordination: Manage timelines for gown alterations, liaising with seamstresses and clients to guarantee precision and punctuality.
• Brand Standards: Uphold the boutique’s image through professional presentation, merchandising, and customer interactions.
• Event Support: Assist with trunk shows, bridal events, and promotional activities to enhance boutique visibility.

Qualifications

• Proven experience in bridal, fashion retail, or luxury service environments.
• Strong organizational and multitasking skills with attention to detail.
• Excellent interpersonal and communication abilities.
• Leadership experience with a focus on team development.
• Knowledge of bridal gown design, fittings, and alterations processes preferred.

Competencies

• Customer-Centric Mindset
• Problem-Solving
• Time Management
• Luxury Service Etiquette

Skills

Client Relationship Management

Ability to build trust, provide empathetic guidance, and deliver personalized experiences for brides and families.

Luxury Service Etiquette

Polished communication, discretion, and professionalism in high-touch environments.

Team Leadership

Coaching junior staff, delegating effectively, and maintaining morale under pressure.

Operations Coordination

Scheduling, inventory oversight, and workflow management to ensure smooth boutique operations.

Alterations Knowledge

Understanding gown construction, fittings, and timelines to liaise confidently with seamstresses and clients.

Problem-Solving

Quick resolution of client concerns, logistical challenges, or last-minute adjustments.

Time Management

Prioritizing multiple appointments, deadlines, and boutique events simultaneously.

Attention to Detail

Ensuring gowns, accessories, and boutique presentation meet exacting standards.

Event Coordination

Supporting trunk shows, promotional events, and styled fittings with precision.

Sales Acumen

Guiding clients toward selections that align with their vision while meeting boutique sales goals.