The Receptionist serves as the welcoming face of the gym, ensuring all members and visitors feel valued and well-assisted from the moment they arrive. This role combines hospitality, administrative efficiency, and attention to detail by greeting members warmly, managing registrations, and processing payments.

I. Duties and Responsibilities:

1. Welcome and greet all members and visitors in a professional, friendly manner

Stand or sit upright, maintain eye contact, and smile when greeting members. Use members names, when possible, to create a personalized experience. Provide support to all members inquiries and guide them

2. Register new members and manage membership renewals

Guide new members through the registration process, ensuring processes are completed accurately. Verify and input member details into the system, maintaining accuracy and confidentiality. Explain membership packages, promotions, and benefits clearly.

3. Handle cash and process transactions accurately

Process payments for memberships, products, or services through cash, card, or digital methods. Issue receipts and update payments. Follow proper cash-handling procedures, including daily balancing and reconciliation. Report any discrepancies or errors to the manager immediately.

4. Maintain a clean, organized, and professional reception area

Keep the desk surface tidy and organized

Ensure the area around the reception is clean and welcoming at all times. Report any facility maintenance issues to the appropriate department promptly.

Desired Candidate Profile

Empathy and patience: especially when handling complaints or frustration.

Teamwork: Quite relevant in a gym environment. Ability of the team as a whole to streamline and optimize the customer s experience.

Communication and problem solving: The ability to convey information in a concise and clear manner- both verbally and non-verbally which would directly contribute in preventing and/or efficiently tackling and treating problems.

Accountability: Fostering a work environment based on transparency and clearly defined roles and responsibilities, which would have a direct positive impact on the work culture.

Creativity and Adaptability: The ability to think out of the box and adapt to new ways of doing.

Customer Centricity: Having the proper mindset, focus and drive in order to be continuously aware of customer trends, shifts, needs and expectations.