We are seeking a professional and friendly Telephone Operator to join our team . As the primary point of contact for our Hotel, you will play a crucial role in delivering exceptional customer service through efficient telephone communication.

Handle incoming and outgoing calls promptly and professionally

Provide accurate information about our services and facilities to callers

Assist customers with inquiries and route calls to appropriate departments

Maintain detailed and organized call logs

Coordinate messages and information between different departments

Operate switchboard and other communication systems efficiently

Respond to emergency situations calmly and follow established protocols

Collaborate with team members to ensure seamless communication within the organization

Stay updated on company policies, procedures, and local information to assist callers effectively

Maintain a friendly and professional demeanor at all times, representing our organization's values

Desired Candidate Profile

Prior experience in a customer service role, preferably in a hospitality setting

Strong knowledge of proper telephone etiquette and effective communication techniques

Basic computer skills to navigate organizational systems and record information efficiently

Ability to remain calm and composed in high-pressure situations

Exceptional multitasking abilities to manage multiple calls and requests simultaneously

Detail-oriented approach to ensure accuracy in message taking and information relay

Flexible attitude and willingness to work various shifts as required

Strong organizational skills to manage call logs and maintain efficient communication flow