1. JOB PURPOSE

The Warehouse Keeper is responsible for the effective day-to-day management of warehouse activities, ensuring the accurate receipt, storage, handling, preservation and dispatch of company products. The role is critical in maintaining stock accuracy, product quality, food safety, proper storage conditions and timely order fulfillment, while ensuring that all warehouse activities are conducted efficiently and in accordance with company policies and procedures. The Warehouse Keeper will handle FMCG food products including cheese, pasta, rice and related food products, with particular attention to FIFO/FEFO principles, expiry dates, batch traceability and appropriate storage conditions.

2. KEY RESPONSIBILITIES

A. Receiving & Inbound Operations

• Receive incoming products and verify quantities against delivery notes, purchase orders and relevant documentation.
• Inspect incoming goods for quantity, packaging integrity, visible damage, expiry dates and general condition.
• Verify product codes, batches, quantities and expiry dates before accepting stock.
• Report discrepancies, damaged goods, shortages or excess quantities immediately to the Warehouse/Logistics Manager.
• Ensure received products are properly recorded and stored without unnecessary delay.
• Coordinate with Procurement, Logistics and other relevant departments regarding incoming shipments.

B. Stock Management & Inventory Control

• Maintain accurate physical stock levels and ensure that warehouse records are updated accordingly.
• Organize stock according to product category, SKU, batch, expiry date and storage requirements.
• Apply FIFO (First In, First Out) and FEFO (First Expired, First Out) principles wherever applicable.
• Monitor product expiry dates and proactively report near-expiry, slow-moving or obsolete stock.
• Conduct regular stock counts and participate in periodic and annual physical inventory activities.
• Investigate and report stock discrepancies and assist in reconciliation.
• Ensure that every product movement is properly documented and traceable.

C. Storage & Warehouse Organization

• Ensure products are stored safely, systematically and in their designated locations.
• Maintain appropriate storage conditions for food products, particularly temperature-sensitive and refrigerated products.
• Ensure proper segregation of products where required.
• Maintain clear identification and labeling of products, racks, pallets and storage areas.
• Maximize warehouse space while maintaining safe access and efficient product movement.
• Ensure aisles, emergency exits and working areas remain clean, accessible and free from obstruction.

D. Order Preparation & Dispatch

• Prepare customer orders accurately according to approved picking lists and delivery documents.
• Pick, check, pack and stage products for dispatch.
• Verify quantities, SKUs, batches and expiry dates prior to dispatch.
• Ensure products are handled appropriately to prevent damage, contamination or deterioration.
• Coordinate with drivers and the distribution team to ensure timely and accurate loading.
• Ensure all dispatched quantities are properly documented.

E. Food Safety & Quality

• Strictly follow company food safety, hygiene and warehouse sanitation procedures.
• Maintain the required storage conditions for food products.
• Immediately report damaged, contaminated, expired or potentially compromised products.
• Ensure food products are protected from contamination, pests, moisture and improper handling.
• Follow applicable company procedures for quarantined, rejected, returned or damaged products.
• Support internal inspections, quality checks and food safety audits.

F. Warehouse Documentation

• Maintain accurate records of receipts, transfers, issues, returns and dispatches.
• Ensure warehouse documentation is complete, accurate and properly filed.
• Update inventory systems or warehouse records as required.
• Prepare stock movement and discrepancy reports when requested.
• Maintain proper batch and expiry-date traceability.

G. Returns & Damaged Goods

• Receive and inspect returned products according to established procedures.
• Separate returned, damaged, expired or quarantined products from saleable stock.
• Record all returns and discrepancies accurately.
• Notify the relevant department regarding required action on returned or damaged goods.

H. Health, Safety & Security

• Comply with all company health, safety and security procedures.
• Use warehouse equipment and handling tools responsibly and safely.
• Report unsafe conditions, accidents, incidents or equipment defects immediately.
• Maintain warehouse security and prevent unauthorized access to stock.
• Ensure proper housekeeping standards are maintained at all times.