We are seeking an experienced and customer-oriented Floor Manager to oversee the daily floor operations of our restaurant in Tripoli. The ideal candidate should have previous experience in the restaurant or hospitality industry, strong leadership skills, and the ability to supervise service staff, ensure excellent customer service, and maintain smooth and efficient restaurant operations.

Responsibilities

• Supervise daily restaurant floor operations and ensure smooth service delivery.
• Manage, train, and supervise waiters, hosts, and other front-of-house staff.
• Organize staff schedules, shifts, breaks, and floor assignments according to operational needs.
• Ensure high standards of customer service, hospitality, and guest satisfaction.
• Welcome guests, handle customer complaints, and resolve service-related issues professionally.
• Coordinate with the kitchen team to ensure timely order preparation and service.
• Monitor staff performance, attendance, punctuality, and compliance with restaurant policies.
• Ensure the dining area is clean, organized, and properly prepared before, during, and after service.
• Oversee table allocation, reservations, guest flow, and waiting times.
• Monitor service quality and ensure compliance with hygiene, health, and safety standards.
• Coordinate with the kitchen and purchasing teams regarding stock availability and operational requirements.
• Monitor the proper use and handling of restaurant equipment, utensils, and supplies.
• Assist management in controlling operational costs, minimizing waste, and improving service efficiency.
• Prepare daily operational reports and report incidents or customer feedback to management.
• Support promotional activities and special events when required.

Requirements

• Minimum 3 years of experience in restaurant or hospitality operations, preferably in a similar supervisory or managerial role.
• Previous experience in the F&B industry is required.
• Strong leadership, team management, and problem-solving skills.
• Excellent communication and customer service skills.
• Ability to work under pressure in a fast-paced restaurant environment.
• Good knowledge of restaurant service standards, hygiene, and food safety practices.
• Flexibility to work shifts, weekends, and holidays as required.
• Fluency in Arabic; knowledge of English is an advantage.
• Strong organizational skills and attention to detail.