OLX Lebanon is proudly rooted in the local market while bringing global marketplace standards to our users. Our team is driven by innovation, agility, and a deep understanding of the Lebanese consumer landscape.

We embrace a culture of ownership, creativity, and purpose, where every team member contributes to building smarter solutions that make a difference in people’s everyday lives.

As a telemarketing intern, you’ll support our sales team by reaching out to prospective clients, introducing our services, and gathering valuable customer insights. Working closely with the team on targeted campaigns, you’ll build practical experience in sales, customer engagement, and CRM tools, with guidance along the way.

Responsibilities

• Make outbound calls to prospects and customers in line with current campaigns.
• Conduct follow-up calls with customers as needed.
• Identify potential business opportunities and qualify leads based on customers’ needs, interests, and eligibility.
• Direct prospects to the appropriate sales team, facilitating a smooth handover.
• Provide clear information about OLX Lebanon’s services and products to customers.
• Gather customer feedback, identify recurring objections, and communicate relevant insights to the team.
• Respond to customer inquiries in English or Arabic using preset scripts.
• Record call outcomes and customer information accurately in the CRM.
• Consistently achieve daily and weekly call targets.
• Support administrative tasks and coordinate with internal departments as needed.
• Perform other duties as assigned by the line manager.

Requirements

• Currently pursuing or recently completed a bachelor’s degree in business management, marketing, or a related field.
• No prior experience is required; an interest in sales or customer service is a plus.
• Fluent in Arabic and English.
• Comfortable using computers and has good typing skills.
• Able to engage with customers over the phone and handle objections positively.
• Able to multitask and stay organized.
• Patient, customer-oriented, and able to handle pressure calmly.
• Has a can-do attitude and a willingness to learn.
• Familiarity with a CRM or ticketing system is a plus.
• Genuinely interested in helping people.
• Positive when dealing with customers and able to handle rejection constructively.

Benefits

• A fast-paced, high-performing team.
• Learning and development opportunities.