We are a professional Information Technology Solution provider executing projects within the MENA region; currently seeking a professional Junior Technical Support Officer/Engineer- who will serve as a key contributor within the Online Department and will be responsible for:

• Taking ownership of customer issues reported and seeing problems through to resolution
• Researching, diagnosing, troubleshooting and identifying solutions to resolve online issues
• Following standard procedures for proper escalation of unresolved issues to the appropriate internal teams
• The Technical Online Support Officer/Engineer shall be able to provide enterprise-level assistance to our customer, and diagnose and troubleshoot software and hardware problems and help with our online services.

Technical Responsibilities:

• The desired candidate shall be able to resolve network issues, configure operating systems and use remote desktop connections to provide immediate support.
• The selected candidate will use email and chat applications to give clients quick answers to simple IT issues.
• For more complex problems that require nuanced instruction, the officer will contact clients via phone and/or provide clear, written instructions and technical manuals.

Education and Qualifications:

• The selected candidate shall be a holder of a degree in a relevant field, like Computer Science, IT or Software Engineering. Microsoft, Cisco, Linux or similar certification is a plus.
• Expertise,

skills and competencies:

• Organized, analytical, self-starter with strong written and verbal communication skills, detail oriented, adaptable and comfortable working both in a team and independently.
• A strong command in English communication. 
• Highly proficient in Excel with suitable competency in other Microsoft Office programs such as Word, Outlook and PowerPoint.
• bility to multi-task in a dynamic work environment with a positive constructive attitude.
• Client Drive
• Naturally a people person and a helper and willing to go the extra mile to offer outstanding assistance to our clients with computer issues
• Able to simplify and explain technical details basically.
• Age: 24-27 years