Software Development Support Engineer

Novelus - Lebanon - Beirut

Who We’re Looking For:

A Support Developer to join our growing team. This position is an opportunity to build a career with Novelus, a forward-thinking and innovative services company that has earned a reputation as a valued partner to communications providers globally, using data-driven solutions to assure a quality service experience, drive operational efficiencies for customers, and uncover new business opportunities.

 

What you’ll do:

  • Lead troubleshooting sessions for support cases: important tasks during the troubleshooting sessions are updating ticket statuses and adding information to the ticket for further reference.
  • Negotiate ticket priorities in cases a ticket has been opened with a priority that is not aligned with the impact the issue has on the overall system.
  • Develop new modules and take work with development team on new projects that will eventually be handled by support team.
  • Follow up on tickets to avoid SLA breaches. Engage the needed specialized teams if needed.
  • For high severity incidents, an on-call roaster is defined and requires 24/7 availability from the support agent who is on call.
  • 24 x 7 on-call support and maintenance activities
  • Deploy patches/hot fixes to Test or Production Systems
  • Deploy builds to Test or Production Systems
  • Following up on events for reporting purposes
  • Provide remote support using remote assistance tools
  • Improve existing process and scripts

 

What You'll need:

  • 2-3 years of experience
  • Fluid English, spoken and written.
  • Experience in Linux along with IP/Ethernet networking as an administrator or advanced user is essential.
  • Proactive mindset.
  • Excellent communication skills to find rapid solutions in case of incidents
  • Demonstrable organizational and time management skills.
  • Ability to follow a checklist to perform tasks, plus the ability to create checklists or modify as needed to document and improve processes.
  • Ability to work independently and with minimal supervision as well as with a team when needed.
  • Strong knowledge and experience with Structured Query Language (SQL).
  • Desire and passion to learn and actively pursue new technologies
  • The position requires schedule flexibility as work hours are often outside the normal operating hours (evenings and week-ends). Being able to operate within a team, to communicate and to work under pressure are also essential.
  • Nice to have skills and exposure to the following technologies: Kubernetes, PostGres, CI/CD, Jenkins, Travis, Rancher, Hadoop/HDFS, Docker, JIRA, RHEL, GC (Google Cloud), AWS and other cloud hosting solutions, Containerization/MicroServices, Helm Chart, Kafka Streamsets, Nifi, Zookeeper, SPARK
  • Essential dose of passion, curiosity, advocacy, humor/wit for customer interaction
Post date: 14 October 2021
Publisher: Tanqeeb.com

Post date: 14 October 2021
Publisher: Tanqeeb.com