CCTV

Observe continuously all cameras located in the premises
Notify the Security team about any incident or abnormal behavior
Daily check up on the functioning of the CCTV system

Operations

Perform daily mall tour visit to ensure a proper functioning of the premises and raise recommendations when necessary
Supervise overnight work, tenants’ new implementation and activities and suggest solutions for optimal growth
Preserve the Mall assets during night shifts
Deliver the “Lost and Found” items and merchandise to Customer Service department, if any
Make sure that the Tenant’s staff abide by the set policies, procedures and standards
Inform the Operations Team on any mall operational mismanagement aiming to ensure a proper functioning of the premises and maintenance of equipment
Ensure activities meet with organizational requirements for quality management, security control and safety measures

Internal Stakeholder

Ensure consistent coordination with the operations team for successful initiatives and results;
Establish solid relationships with different departments and ensure constant coordination for successful initiatives and results;

Reports

Report operational activities, incidents and other difficulties to the Mall Supervisors and ensure proper follow up;
Send daily reports to the CCTV Supervisor and Security Manager;
Prepare and submit the “night report” and address any incident pertaining the Department Store and Tenants;

Team Supervision

Supervise the CCTV team, provide continuous guidance and support to maintain a high level of motivation and productivity
Conduct regular performance reviews, coordinate with the direct manager to identify training needs and follow up on development plans
Coach the team, develop the capabilities and evaluate performance for a solid succession plan
Plan and monitor the weekly team schedule while ensuring a full coverage and share it with the concerned parties

Others

Stay up-to-date on the latest developments and best practices in the field;
Perform other job-related duties as assigned based on business need