Overview:
The Floor Manager is responsible for managing daily operations on the school floor, ensuring a
seamless experience for students, parents, and staff. This role combines sales, customer service,
and administrative tasks to support the school’s goals, with a strong focus on cleanliness, event
participation, petty cash management, and maintaining operational efficiency.

Key Responsibilities:

Reception and Communication:
Answer the phone professionally, addressing comments and inquiries from students,
parents, and staff in a courteous and helpful manner. Report any important issues or
concerns to the director promptly.

Sales and Enrollment:
Handle all sales-related tasks, effectively communicating and negotiating with
prospective students and parents regarding programs, classes, and workshops.
Develop and implement strategies to enhance enrollment and increase revenue.

Customer Service:
Deliver outstanding customer service by managing inquiries, assisting with enrollment,
and ensuring a positive experience for students and parents

Floor Operations:
Oversee daily activities on the school floor, ensuring the smooth flow of classes, events,
and student activities.
Supervise cleanliness and coordinate with the cleaning lady to follow the cleaning
schedule and maintain a tidy environment
Monitor and report any damages or maintenance issues to the director

Petty Cash Management:
Responsible for handling payments from petty cash, ensuring accurate record-keeping
and proper usage.
Note: This does not include managing staff salaries

Event Participation:
Actively participate in events organized by the school, assisting with planning,
coordination, and execution as needed

Accounting Tasks:
Manage accounts receivable, process payments, and maintain accurate financial
records.
Prepare financial reports and summaries for management review

Administrative Support:
Assist with various administrative tasks, including scheduling classes, coordinating
events, and supporting the director with additional needs.

Teacher-Management Communication:
Facilitate effective communication between teachers and management to address
concerns and ensure smooth operations.

Qualifications:
• Experience in customer service, sales, or administrative roles, ideally within an
educational or arts institution.
• Strong organizational and multitasking abilities, with a keen attention to detail.
• Basic knowledge of accounting and financial reporting.
• Excellent communication and interpersonal skills to engage effectively with students,
parents, and staff.
• Proficiency in using office software and scheduling tools.
• Plus: Experience working with children & social media