Key Responsibilities
Customer Orders & Communication
• Answer incoming telephone calls, emails, WhatsApp messages, and online inquiries from customers.
• Provide accurate information regarding menus, pricing, services, event packages, and availability.
• Receive, process, and confirm catering orders while ensuring all customer requirements are accurately documented.
• Prepare quotations and proposals and follow up on inquiries to support sales conversion and customer retention.
• Coordinate event requirements, including guest count, venue details, delivery schedules, dietary requirements, and special requests.
• Maintain accurate customer records, order details, and communication logs within the company system.
• Handle customer complaints, concerns, requests, and last-minute changes professionally and efficiently.
• Conduct post-event follow-up with customers to gather feedback and identify opportunities for service improvement.
Event Operations
• Execute catering events according to confirmed client requirements and company standards.
• Coordinate with kitchen, logistics, drivers, and service teams to ensure timely and successful event delivery.
Food & Beverage Service
• Ensure food and beverages are prepared, handled, and served according to company quality, presentation, and hygiene standards.
• Monitor portion control and minimize food waste.
• Maintain proper food handling, storage, and temperature controls at all times.
Team Coordination
• Assist in training new employees on operational procedures, service standards, and company policies.
• Promote teamwork, professionalism, and a customer-focused culture.
Inventory & Equipment Management
• Ensure all equipment is cleaned, maintained, and stored properly after each event.
• Report damaged, missing, or malfunctioning equipment and assist with inventory counts and stock control procedures.
Health, Safety & Compliance
• Follow company health, safety, and food safety policies and procedures.
• Ensure compliance with all applicable food safety, hygiene, and workplace safety regulations.
• Maintain a clean, organized, and safe work environment.
• Report incidents, accidents, hazards, or safety concerns immediately