SOLARCARE is a leading provider of professional solar systems design & engineering, build and maintenance services. We are committed to delivering exceptional customer service while ensuring the highest standards of technical performance, safety, and reliability for our clients' solar energy systems.
We are looking for a highly organized, customer-focused, and proactive Customer Service Officer to join our growing team.
Position Summary:
The Customer Service Officer plays a key role in ensuring the smooth delivery of our services. Acting as the primary point of contact after the sales process, you will coordinate service schedules, communicate with clients, dispatch field teams, and ensure every customer receives a professional and seamless experience.
This position requires excellent organizational skills, strong communication abilities, and the capacity to manage multiple priorities in a fast-paced environment.

Key Responsibilities:
•Receive and review newly awarded service contracts from the Sales Department.
•Plan, schedule, and coordinate preventive and corrective maintenance visits.
•Coordinate service appointments with clients and confirm access requirements.
•Dispatch field teams and monitor daily activities.
•Ensure payments are collected from clients.
•Maintain the service calendar and optimize technician utilization.
•Serve as the primary point of contact for clients after contract award.
•Respond promptly and professionally to customer inquiries.
•Handle client feedback, requests, and complaints with professionalism and efficiency.
•Build strong, long-term relationships with clients through exceptional service.
•Ensure high customer satisfaction and timely resolution of issues.
•Maintain accurate records within the company's CRM systems.
•Ensure all operational data is entered accurately and on time.

Qualifications:
•Bachelor’s degree in business administration, Marketing or a related field.
•2–5 years of experience in customer service, operations coordination, project coordination, or administration.
•Experience in the renewable energy, construction, engineering, or technical services sector is an advantage.
•Excellent communication skills in English and Arabic (French is a plus).
•Excellent problem-solving and customer relationship skills.
•Proficiency in Microsoft Office (Excel, Word, Outlook).
•Experience with ERP or CRM software is preferred.
•Customer-oriented with a positive attitude.
•Able to work independently and as part of a team.
•Strong planning and coordination skills.

Benefits:
•Competitive salary ($800 up to $1,000)
•Transportation allowance
•Medical Insurance: Class B. (after probation period)
•NSSF inclusion (after probation period)

If you are passionate about customer service, operations management, and renewable energy, we would be delighted to hear from you.
Interested candidates can submit their CV to:
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