Company description

Join a hotel that is a member of the Accor network, whose group brings together more than 45 brands, 5,500 hotels, 10,000 restaurants and lifestyle destinations. Here, we believe in you and what you bring to the table. There are many opportunities for development and advancement. Every gesture, every smile, every action, contributes to creating a positive and memorable impact for our customers, our colleagues and also for our planet. Together, we embody the vision of responsible hospitality.

Take the opportunity to become a Heartist® and let your heart guide you in this world where life beats faster.

Job description

Direct all areas of laundry in the requirements of the hotel in both daily and long-term operations.
Directly responsible for the administration and maintenance of an effective and continuous training program for all laundry staff.
Develop standard operating procedures for new tasks or procedures and document all procedures.
Liaise with the executive housekeeper daily to ensure there is a full understanding of the requirements of the laundry department, particularly during peak occupancy periods.
Co-operate with the food and beverage manager to ensure that adequate supplies of linen are available at all times and presentation is of the standard required.
Carry out regular checks in the food and beverage outlets to ensure the presentation of linen is at the required standard.
Check the quality of guest laundry and dry cleaning on a regular basis.
Check all equipment regularly to ensure that it is properly maintained and in good working order.
Prepare maintenance requisitions and maintain an efficient follow-up file to ensure that equipment does not fall into disrepair.
Ensure that adequate quantities of laundry and dry cleaning supplies are maintained; check incoming orders, supplies, and equipment.
Prepare all necessary reports for the executive housekeeper; prepare monthly reports of the operations of the department.
Stay well informed of all new laundry and dry cleaning products, systems, and new equipment available for possible improvement of quality and service.
Make a comparison of cost of products used with comparable products.
Schedule staff roster to reflect the projected occupancy and business activity to ensure operating efficiency, consistent with good service and quality.
Ensure guest laundry, dry cleaning, and pressing is completed according to department standards and procedures.
Post bills accurately and in a timely manner.
Process all departmental paperwork.
Keep strict control and record of items sent for laundering by staff members.
Assist executive housekeeper in assessing team members’ attendance and performance.

Qualifications

• Preferably have 1–2 years' experience in the same position
• Good oral proficiency in English language
• Solid understanding of hygiene standards and laundry operational procedures
• Prior experience working with Opera or a related system
• Service oriented with an eye for detail
• Ability to work effectively and contribute in a team
• Self-motivated and energetic
• Must be well-presented and professionally groomed at all times

Additional information