Location: Mazraat Yachouh - Matn

The main responsibilities of this position would include:

- System data entry and continuous follow-up
- Opening, updating, and closing job cards / repair orders
- Preparation and processing of invoices
- Parts administration and follow-up
- Accident repair and insurance claim coordination and follow-up
- Coordination with insurance companies
- Preparation and submission of accident quotations, pictures, reports, and required supporting documents
- Follow-up on insurance approvals and pending claims
- Warranty case documentation and follow-up
- Customer reception and proper recording of complaints and service requirements
- Customer communication and regular updates regarding vehicle repair status
- Coordination with the Workshop Manager and technicians regarding diagnosis, repairs, and vehicle status
- Follow-up on pending vehicles and ongoing repair cases
- Coordination of vehicle readiness and final delivery to customers
- Maintaining proper records and documentation for service, accident, insurance, warranty, and customer cases
- Handling customer inquiries and aftersales-related concerns
- General administrative and operational support for the Aftersales Department