Monitor and maintain the safety and security of all hotel guests, employees, visitors, facilities, and property.
Conduct regular patrols of guest areas, back-of-house areas, entrances, parking areas, corridors, and other designated locations.
Monitor CCTV cameras, security systems, alarms, and access control systems and report any suspicious or unusual activity.
Control and monitor access to restricted and staff-only areas.
Monitor hotel entrances and exits and ensure appropriate access procedures are followed.
Respond promptly and professionally to security incidents, disturbances, accidents, emergencies, and guest concerns.
Assist guests and employees during emergencies and follow established emergency response and evacuation procedures.
Handle incidents involving theft, lost and found items, unauthorized access, suspicious behavior, or property damage according to hotel procedures.
Prepare accurate and detailed security incident reports and maintain appropriate records.
Protect guest privacy and confidentiality and handle sensitive information with discretion.
Provide discreet security support for VIP guests, executives, celebrities, and special events when required.
Monitor hotel events, functions, conferences, and high-profile activities to ensure a safe and secure environment.
Assist in managing guest complaints or difficult situations when security assistance is required, while maintaining a calm and professional approach.
Monitor deliveries, contractors, vendors, and service personnel entering and leaving the hotel.
Conduct security checks of vehicles and parking areas in accordance with hotel procedures.
Safeguard hotel assets, equipment, keys, access cards, and other controlled items.
Follow all hotel security policies, procedures, and standards.
Ensure compliance with applicable local laws and hotel requirements.
Assist with fire prevention, emergency preparedness, evacuation procedures, and other safety measures.
Participate in regular security drills, training sessions, and emergency response exercises.
Maintain professional appearance, behavior, and communication at all times in accordance with 5-star hotel standards.
Maintain strict confidentiality regarding hotel operations, guests, VIPs, employees, and security incidents.
Perform other security-related duties as assigned by the Security Supervisor or Security Manager.
Guest Service Responsibilities
Maintain a professional, respectful, and discreet attitude when interacting with guests.
Provide assistance and directions to guests when appropriate.
Handle sensitive or difficult situations calmly and professionally.
Ensure security procedures do not negatively affect the guest experience.
Maintain a visible but discreet security presence throughout the hotel.
Qualifications & Requirements