Job description

An established furnished residential property in Beirut is seeking an experienced and commercially minded Hospitality Operations Manager to lead leasing activity and day-to-day operations.

This role combines leasing, revenue generation, tenant relations, and property operations. The successful candidate will be responsible for maximizing occupancy and rental performance while ensuring that residents and guests receive a consistently high level of service.

Key Responsibilities

Leasing & Commercial Performance

• Manage the full leasing process from inquiry and property viewing through negotiation, contracting, move-in, renewal, and move-out.
• Maximize occupancy and rental revenue through proactive leasing and effective follow-up on leads.
• Maintain an accurate overview of available, occupied, reserved, and upcoming-vacant units.
• Prepare leasing offers and negotiate commercial terms within approved guidelines.
• Develop relationships with corporate clients, relocation companies, embassies, brokers, agents, and other sources of potential tenants.
• Proactively manage lease renewals and minimize vacancy periods.
• Monitor the Beirut furnished-apartment, serviced-residence, and hospitality markets.
• Conduct regular competitor pricing and market analysis.
• Recommend rental rates and leasing strategies based on demand, seasonality, occupancy, apartment type, length of stay, and market conditions.
• Monitor leasing performance, lead conversion, occupancy, rental rates, and tenant retention.

Property Operations

• Oversee the day-to-day operations of the property.
• Ensure apartments are fully prepared, inspected, clean, functional, and ready before every resident or guest arrival.
• Coordinate apartment move-ins and move-outs, including inspections, inventories, keys/access, and handovers.
• Coordinate closely with housekeeping, maintenance, security, suppliers, and external contractors.
• Follow up on maintenance requests and ensure issues are resolved efficiently and to the required standard.
• Monitor the condition and presentation of apartments, common areas, amenities, furniture, fixtures, appliances, and equipment.
• Ensure high standards of cleanliness, presentation, safety, and service throughout the property.
• Manage resident and guest requests, concerns, and complaints in a professional and timely manner.
• Develop and maintain operational procedures, checklists, and service standards.
• Monitor suppliers and contractors in terms of quality, cost, and response time.

Reporting & Performance Management

• Prepare regular reports on occupancy, leasing activity, rental rates, vacancies, renewals, revenue, and operational performance.
• Track key performance indicators and identify opportunities to improve commercial and operational results.
• Support management in budgeting, cost control, pricing decisions, and operational planning.
• Provide management with regular market intelligence and recommendations.

Skills

Candidate Profile

We are looking for a proactive, organized, and commercially driven professional who is comfortable managing both leasing and hands-on property operations.

Requirements

• Bachelor’s degree in Business Administration, Hospitality Management, Real Estate, Property Management, or a related field.
• Minimum 3–5 years of relevant experience in leasing, property management, serviced apartments, hospitality, residential real estate, or a similar environment.
• Proven experience in leasing, sales, tenant relations, or revenue-generating responsibilities.
• Strong negotiation and communication skills.
• Good understanding of the Beirut residential and furnished-apartment market is highly desirable.
• Strong organizational and problem-solving abilities.
• Ability to coordinate multiple departments, suppliers, and contractors.
• Strong customer-service orientation with attention to detail.
• Comfortable working in a hands-on operational environment.
• Good reporting and analytical skills.
• Proficiency in Microsoft Office, particularly Excel and Google workspace.
• Excellent command of English and Arabic. French is an advantage.

What We Are Looking For

The ideal candidate is someone who:

• Takes ownership and follows issues through to completion.
• Is commercially minded and focused on occupancy and revenue.
• Understands that excellent property operations directly support leasing performance.
• Can build strong relationships with residents, corporate clients, brokers, and partners.
• Maintains high standards of presentation and customer service.
• Is structured, responsive, and comfortable working independently.
• Can balance commercial objectives with a high-quality resident experience.