We are looking for an experienced and hands-on F&B Operations Manager to oversee and manage the full day-to-day operation of our F&B business. The ideal candidate should have strong operational experience across kitchen, front of house, staff management, delivery, inventory, and overall restaurant operations.

The successful candidate should have a strong understanding of the F&B business from the ground up and be capable of identifying operational challenges, improving processes, managing teams, and ensuring smooth and efficient operations across all areas.

Key Responsibilities:

Oversee the overall day-to-day F&B operation, ensuring smooth and efficient business performance.
Manage and coordinate all operational areas, including kitchen, front of house, service, delivery, and support functions.
Supervise, manage, and develop F&B staff, ensuring proper staffing levels, performance, discipline, and productivity.
Ensure that all team members follow established SOPs, operational procedures, and service standards.
Monitor the floor operation and ensure excellent service, customer experience, and operational efficiency.
Work closely with the kitchen team to ensure proper food quality, consistency, preparation, hygiene, and service timing.
Oversee delivery operations, ensuring orders are prepared accurately, dispatched on time, and delivered efficiently.
Monitor inventory, purchasing, stock levels, wastage, and proper use of products and supplies.
Identify operational inefficiencies and implement practical solutions and improvements.
Monitor key operational KPIs, including sales, labor costs, food costs, wastage, productivity, service time, and customer satisfaction.
Ensure compliance with food safety, hygiene, health, and safety standards.
Coordinate between different departments to ensure seamless communication and workflow.
Handle operational issues and resolve problems quickly and effectively.
Support recruitment, onboarding, training, and performance evaluation of F&B employees.
Prepare operational reports and provide management with regular updates and recommendations.
Ensure that the F&B operation consistently meets company standards and business objectives.
Continuously identify opportunities to improve efficiency, profitability, service quality, and customer experience.

Requirements:

Proven experience in F&B operations management, preferably in restaurants, cafés, or multi-unit F&B operations.
Strong hands-on experience in both kitchen and front-of-house operations.
Previous experience managing F&B teams and daily floor operations.
Good understanding of delivery operations and order management.
Strong knowledge of inventory management, food cost, labor cost, wastage, and operational controls.
Excellent leadership, communication, and problem-solving skills.
Ability to work in a fast-paced environment and manage multiple operational priorities.
Strong organizational skills with a hands-on and proactive approach.
Ability to analyze operational performance and implement corrective actions.
Strong understanding of F&B standards, SOPs, hygiene, and food safety.
Previous experience in a supervisory or management role is required.

The ideal candidate:

We are looking for someone who knows F&B operations from the ground up — someone who understands what happens in the kitchen, on the floor, behind the scenes, and throughout the delivery process, and who can take ownership of the operation as a whole