Job Description

Position Summary

We are looking for a Sales Manager to manage and grow a business unit, with responsibility for sales, operations, team leadership, client management, and financial performance.

The successful candidate will be responsible for generating sales, increasing revenue, maintaining strong client relationships, managing and developing the team, and ensuring the profitability and smooth operation of the business unit.

Job Responsibilities:
- Drive sales and achieve monthly and annual sales targets.
- Handle sales opportunities from initial enquiry through to conversion, including phone calls, follow-ups, presentations, and in-person meetings.
- Follow up on leads and opportunities and maintain accurate and up-to-date CRM records.
Increase revenue, client retention, and overall profitability.
- Manage the day-to-day operation of the business unit and ensure consistently high service standards.
- Lead, motivate, train, and develop the team and manage performance against agreed KPIs.
- Recruit and maintain a strong, balanced, and customer-focused team.
- Build strong relationships with clients, understand their needs, and ensure a high level of customer satisfaction.
- Handle client concerns, renewals, and terminations, with a focus on retaining and growing existing business.
- Monitor and manage the business unit’s P&L, revenue, costs, collections, and profitability.
- Follow up on outstanding client payments and ensure accurate billing and account records.
- Ensure contracts, CRM records, and other administrative records are accurate and up to date.
- Coordinate with Head Office, IT, suppliers, building management, and other relevant parties to ensure smooth operations.
Monitor the local business and commercial market, including competitors and market developments.
- Attend networking and business events to build relationships and generate new business opportunities.
- Ensure all company systems, procedures, policies, and service standards are followed.
- Report regularly to senior management on sales, financial performance, operations, team performance, and business development.
- Take full ownership of the performance and profitability of the assigned business unit.


Requirements:

- Bachelor’s degree in Business, Management, Marketing, or a related field is preferred.
- 5+ years of relevant experience in sales, business development, operations, branch management, hospitality, commercial real estate, or a similar customer-focused environment.
- Proven experience in managing sales targets, customer relationships, and a sales-driven team.
- Strong commercial and business management skills, with an understanding of P&L, revenue, costs, profitability, and performance KPIs.
- Experience managing or leading a team, including recruitment, training, motivation, and performance management.
- Strong customer service and relationship-building skills.
- Excellent sales, negotiation, presentation, and communication skills.
- Fluent in English, both written and spoken.
- Strong organisational and time-management skills, with the ability to manage multiple priorities.
- Proactive, confident, positive, and results-oriented personality with a strong commercial mindset.
- Strong problem-solving and decision-making abilities.
- Professional presentation and excellent interpersonal skills.
- Proficiency in CRM systems and standard business software.
- Ability to work in a fast-paced, target-driven environment and take full responsibility for business performance