We are seeking a fluent Spanish speaker to join our Technical Support team. This is a full-time, office-based position supporting Spanish-speaking clients in the online gaming and betting industry. The role is entirely email-based, with no phone calls required. The successful candidate will respond to clients using prepared scripts and company guidelines, investigate their concerns, provide clear solutions and escalate complex cases when necessary. Key Responsibilities * Respond to Spanish-speaking clients via email * Provide accurate support using approved scripts and procedures * Assist with account, platform and service-related issues * Identify problems and communicate clear solutions * Escalate complex cases to the appropriate department * Document interactions and maintain accurate support records * Follow company procedures and service-quality standards * Protect client information and maintain confidentiality Requirements * Fluent written and spoken Spanish * Good computer and troubleshooting skills * Strong written communication and customer-service skills * Responsible, detail-oriented and solution-focused * Comfortable working rotating 12-hour day and night shifts * Previous technical support or customer-service experience is an advantage Schedule * Two day shifts * Two days off * Two night shifts * Two days off Day shifts generally run from 9:00 AM to 9:00 PM. Night shifts run from 9:00 PM to 9:00 AM.

Desired Candidate Profile

Requirements * Fluent written and spoken Spanish * Good computer and troubleshooting skills * Strong written communication and customer-service skills * Responsible, detail-oriented and solution-focused * Comfortable working rotating 12-hour day and night shifts * Previous technical support or customer-service experience is an advantage