The main responsibility of a Client Services Representative is to create the first link between MEDLOG, the carriers
and the customers for order fulfillment as well as review daily the pipeline volume and to communicate this to the rest
of team.
Key Accountabilities
• Work closely with other departments to ensure the correct information is gathered and entered in the system.
• Develop a professional relationship with key actors in our business such as vendors and clients.
• Compile a daily list of available loads to guide the team handling the appointments.
• Track and trace shipments.
• Investigate any charge required by the carriers after 72hrs of delivery to ensure they are either correctly disputed
or added to the order.
• Oversee the orders that are not ready to be invoiced to keep track of what would need to be updated in the system.
• Oversee the daily deliveries and make sure the container statuses are updated correctly.
Qualifications and Competencies

• Minimum of 2 years of experience in drayage or over-the-road operations.
• Advanced proficiency in Microsoft Office Suite (Excel, Word, Outlook, and related tools).
• Comfortable using and quickly adapting to new technologies; tech-savvy mindset.
• Excellent communication skills, both written and verbal.
• Bilingual (English and French) – able to communicate effectively with diverse teams and customers.
• Thrives in a fast-paced, dynamic environment and performs well under pressure.
• Strong team player who collaborates effectively while maintaining individual accountability.
• Quick learner with the ability to grasp new processes and systems efficiently.
• Highly organized, with strong attention to detail and the ability to prioritize tasks effectively