OSCAR, a leading company in curtains, textiles and furniture is looking for a Customer Service specialist for our Branches in Zahle.
As Customer Service, you will provide product/services information, answer questions, and resolve any emerging problems that the customer accounts might face with accuracy and efficiency, and ensure excellent service standards, respond efficiently to customer inquiries and maintain high customer satisfaction
Main Responsibilities
- Manage large amounts of incoming phone calls
- Generate sales leads
- Identify and assess customers’ needs to achieve satisfaction
- Build sustainable relationships and trust with customer accounts through open and interactive communication
- Provide accurate, valid and complete information by using the right methods/tools
- Meet personal/customer service team sales targets and call handling quotas
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
- Keep records of customer interactions, process customer accounts and file documents
- Follow communication procedures, guidelines and policies
- Take the extra mile to engage customers
Key Competencies:
- Proven customer support experience or experience as a Client Service Representative
- Track record of over-achieving quota
- Strong phone contact handling skills and active listening
- Familiarity with CRM systems and practices
- Customer orientation and ability to adapt/respond to different types of characters
- Excellent communication and presentation skills
- Ability to multi-task, prioritize, and manage time effectively
Education/Experience
· High school diploma
· Minimum experience of 2 years as a customer service