As a Monitoring Operator, you will be responsible for monitoring employees' performance and daily operations to ensure compliance with company procedures and quality standards. You will observe workflows, identify operational issues, document incidents, and report findings to the department manager. The role requires strong attention to detail, professionalism, and the ability to make objective observations while maintaining confidentiality.

Key Responsibilities

• Monitor employees' daily performance and workflow.
• Ensure compliance with company policies and operational procedures.
• Identify operational issues, irregularities, or performance concerns.
• Prepare accurate reports and submit findings to the department manager.
• Escalate critical incidents promptly following company procedures.
• Maintain detailed monitoring logs and documentation.
• Communicate professionally with supervisors when required.
• Support continuous improvement by highlighting operational trends and observations.

Desired Candidate Profile

Requirements

• Age: 21 27 years old
• Gender: Male or Female
• Languages: English & Arabic (English fluency is required)
• Computer Skills: Proficient in Microsoft Office
• Work Schedule: 2/2 Flexible Shift System (Two days work / Two days off)
• Shift Length: 12-hour shifts

Required Skills

• Excellent observation and attention to detail.
• Strong analytical and problem-solving skills.
• Professional report writing and documentation.
• Good communication skills in English and Arabic.
• Ability to work under pressure and make objective decisions.
• High level of integrity, confidentiality, and professionalism.
• Good organizational and time-management skills.
• Proficiency in Microsoft Office (Word, Excel, Outlook).
• Ability to work 12-hour shifts on a 2/2 rotation schedule.