Manage IT infrastructure, systems and technology operations

Ensure the availability, performance and security of critical fintech systems

Manage cloud infrastructure, servers, networks, databases and related IT environments

Coordinate with software engineers and external technology providers

Oversee integrations with banks, payment providers, APIs and other third-party systems

Establish backup, disaster recovery and business continuity procedures

Implement IT security policies, access controls and system monitoring

Work closely with the CISO on cybersecurity, vulnerability management and incident response

Manage user access, authentication and privileged-access procedures

Monitor system performance, uptime and technical incidents

Establish IT policies, documentation, procedures and internal controls

Manage technology vendors, licenses, infrastructure contracts and IT budgets

Support the deployment and maintenance of mobile app & digital wallet platform

Coordinate with Operations, Compliance and Finance to ensure technology supports regulatory and operational requirements

Participate in technology risk assessments and internal/external IT audits

Desired Candidate Profile

• 5+ years of relevant IT experience, preferably within fintech, banking, payments or financial services
• Previous experience managing IT infrastructure or technology operations
• Strong understanding of cloud infrastructure, networking, databases and system administration
• Knowledge of cybersecurity principles and IT security controls
• Experience with APIs and third-party system integrations
• Understanding of backup, disaster recovery and business continuity
• Familiarity with high-availability and business-critical systems
• Strong vendor and project management capabilities
• Excellent troubleshooting and problem-solving skills
• Ability to work effectively with software engineering and cybersecurity teams
• Strong documentation and process-building capabilities
• Arabic & English required; French is a plus