The Store Manager is responsible for the overall operation of the store, including sales performance, staff supervision, customer service, inventory control, and ensuring a safe, well-organized shopping environment. This role combines leadership, operational oversight, and a strong focus on achieving business targets.

Key Responsibilities

Operations & Sales

• Oversee day-to-day store operations to ensure smooth, efficient functioning
• Set and drive achievement of sales targets and KPIs
• Monitor and analyze sales performance, preparing regular reports for upper management
• Ensure the store complies with company policies, health and safety regulations, and legal requirements

Staff Management

• Recruit, train, and onboard new employees
• Create staff schedules and manage payroll budgets
• Supervise, motivate, and evaluate staff performance
• Foster a positive work environment and address any personnel issues
• Conduct regular team meetings to communicate goals and updates

Customer Service

• Ensure a high standard of customer service is maintained at all times
• Handle escalated customer complaints and resolve issues effectively
• Monitor customer feedback and implement improvements

Inventory & Merchandising

• Manage stock levels, ordering, and inventory control to minimize loss
• Oversee visual merchandising and ensure the store is well-presented
• Coordinate with suppliers and vendors as needed

Financial Management

• Manage store budgets, control expenses, and monitor profitability
• Handle cash management and ensure accurate financial record-keeping
• Analyze financial data to identify areas for improvement

Qualifications

• Bachelor's degree in Business Administration, Retail Management, or related field (preferred)
• 2 5 years of retail experience, with at least 1 2 years in a supervisory or management role
• Proven track record of meeting or exceeding sales targets

Skills & Competencies

• Strong leadership and team management abilities
• Excellent communication and interpersonal skills
• Problem-solving and decision-making capabilities
• Organizational and multitasking skills
• Familiarity with POS systems and retail management software
• Financial acumen (budgeting, P&L understanding)

Working Conditions

• Typically full-time, may require evenings, weekends, and holidays
• Primarily on the sales floor with some time in a back office for administrative tasks

Desired Candidate Profile

• Bachelor's degree in Business Administration, Retail Management, or related field (preferred)
• 2 5 years of retail experience, with at least 1 2 years in a supervisory or management role
• Proven track record of meeting or exceeding sales targets

Skills & Competencies

• Strong leadership and team management abilities
• Excellent communication and interpersonal skills
• Problem-solving and decision-making capabilities
• Organizational and multitasking skills
• Familiarity with POS systems and retail management software
• Financial acumen (budgeting, P&L understanding)