Background

The HR & Administration Coordinator is positioned at country office level within NRC Lebanon and supports an established area of work covering HR operations, administrative oversight, and people management support across the Country Office and Area Offices. The role operates at a coordination and technical oversight level, ensuring consistency, quality assurance, and compliance in key HR processes, including recruitment, payroll, NSSF, medical insurance, HR systems, performance management, staff wellbeing, DEI, and HR-related partnership support. The role translates the HR & Admin Manager s strategic direction into coordinated operational delivery and escalates strategic, sensitive or high-risk matters as needed.

The position supervises the HR & Administration Officer and Office Keepers in the Country Office and provides technical guidance to HR staff in the Area Offices. It works closely with line managers, programme teams, support departments, external service providers, and relevant authorities to strengthen HR and administrative service delivery, support informed decision-making, and ensure alignment with NRC policies, procedures, and national legislation.

Roles and responsibilities:

The purpose of the HR & Administration Coordinator position is to support the HR & Admin Manager in ensuring effective, compliant, and consistent HR and administration service delivery across NRC Lebanon, through technical guidance, coordination, quality assurance, and supervision of delegated HR and administrative functions. The position coordinates implementation monitors service quality and compliance, and escalates strategic, sensitive or high-risk matters to the HR & Admin Manager.

Generic Responsibilities:

1. Line management responsibilities for directly reporting staff. This includes performance management, setting clear goals aligned to country strategy and priorities, and following up and supporting staff achievement. Responsible for key processes such as workforce planning, recruitment, staff induction and development, and ensuring Duty of Care for own staff.

2. Responsible for providing HR and Administration technical support to colleagues with HR and Administration responsibilities, and developing relevant HR and Administration training, including coaching of newly appointed HR and Administration staff, to ensure they meet NRC standards. Also contribute to the induction of new staff with a role in HR and Administration processes.

3. Coordinate and quality-assure the implementation of NRC s HR and Administration systems, procedures, tools, and ways of working at country level.

4. Provide technical guidance and support to line managers and HR/Admin staff on HR and Administration policies, processes, tools, and methodologies.

5. Contribute to the development, review, and improvement of HR and Administration systems, policies, procedures, and tools by identifying implementation gaps, proposing operational improvements, and supporting approved changes and roll-out.

6. Produce and analyse HR and Administration data and reports to support decision-making, planning, compliance, and continuous improvement, including monitoring data quality, identifying trends and discrepancies, and providing analysis to the HR & Admin Manager.

7. Provide advice and guidance on personnel management processes, staff-related matters, and HR compliance issues.

8. Ensure HR and administrative documentation is properly maintained, compliant, and available for review, audit, and decision-making purposes.

9. Ensure NRC s related activities are implemented in accordance with NRC Safe and Inclusive Programming guidelines, policies, and country-specific explanatory notes, and promote a safe and confidential environment for reporting concerns.

10. Compliance and adherence to NRC policies, guidance, and procedures, with specific responsibility for HR and Administration function policies and procedures.

Specific responsibilities:

Human Resources Management:

• Support the HR & Admin Manager in workforce planning, HR capacity gap analysis, and follow-up on staffing needs across the Country Office and Area Offices, including compiling and analysing staffing data and coordinating follow-up on approved workforce planning actions.

• Contribute to the development, alignment, implementation, and quality assurance of HR systems, policies, procedures, and tools, including NRC People and Unit4 HR-related processes, by coordinating implementation, monitoring data quality and system compliance, supporting users, and escalating structural system issues to the HRAM.

• Provide technical guidance, refresher sessions, and capacity building to staff, line managers, and HR Officers to ensure consistent implementation of NRC policies and procedures, Code of Conduct, national labour law, and HR operational processes, based on priorities agreed with the HRAM.

• Coordinate and ensure the quality of the recruitment processes across the assigned offices and provide technical guidance to HR Officers to ensure consistency, transparency, proper documentation, quality assurance, and compliance with NRC Lebanon s recruitment procedures. Escalate senior, sensitive, exceptional, or non-compliant recruitment cases to the HRAM as needed.

• Oversee monthly payroll preparation, NSSF, legal employment, residency-related HR processes for national non-Lebanese staff, and medical insurance matters, ensuring timely coordination, proper documentation, compliance, and escalation of complex cases when needed. Ensure routine cases are handled by the responsible HR staff, monitor recurring issues, and escalate legal, sensitive or high-risk matters to theHRAM.

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