Daily Operation:
• Handle Day to Day Branch Operation.
•Team building & team management.
•Implement Management Rules and Regulations to be followed by subordinates to ensure efficiency and productivity of the team.
•Ensure the proper implementation of Branch closing check lists and products life cycle.
•Lifting Branch procedures up to standards including procedures documentation.
•Maintain a hygienic environment that complies with health and food safety standards.
•Plan weekly schedule and weekly or daily briefings to ensure that staff are always up to Par with Management Strategies.
•Implement a positive lifestyle in the Branch that meets with the brand’s mission, vision, and objectives.

Customer Service:
• Assist customers at the counter with orders during shift.
•Handle Branch custom cake orders and delivery orders in coordination with Customer Care Team.
•Ensuring all the birthday cake orders are delivered on time in coordination with Central Kitchen.
• Surveying customers randomly and collecting feedback daily from Customer Service Team.
•Ensure customer needs are met, complaints are resolved, and service is quick and efficient.

Business Growth:
•Responsible for increasing Branch monthly revenues to meet with set P&L.
•Achieving Monthly Targets set by management.
•Responsible for setting Par-Levels and Branch waste control.
•Responsible for expanding Branch traffic while increasing profitability.
•Motivate Baristas, and Waiters to upsell and cross-sell items.
•Create business strategies to enhance Branch revenues in different product lines.
• Develop overall working skills of existing staff and new staff.

Previous experience in Coffee Shops is a MUST!