Position Summary
Responsible for handling the day to day communication with OMT agents following up on their balances, deposits and daily limits. Also responsible for corresponding with OMT departments/ units in order to ensure that OMT activities are operating effectively according to standards & regulations.

Primary Duties and Responsibilities
Collection Process & Agents Daily Balances

Follows up on agents’ daily balances and carry out journal entries of deposits collected through banks, collectors or Standalone locations
Corresponds with agents on the collection of unpaid daily balances
Processes Limits’ approval and raise on system according to criteria specified by policies & procedures and updates operations department regarding agents’ limit status
Approves/ disapproves cash deposit at the location
Activates/ deactivates CASH IN/CASH OUT movement of agents
Reports, defines & recommends guarantee increase for doubtful cases
Prepares financial positions of agents with limits zero & for suspended agents
Follows up on suspended agents pending balances with legal Unit
Handles OMT agents incoming & outgoing calls
Sends daily agent’s balance SMS
Receives & refunds agents guarantees
Reports doubtful agents cases
Respond to agents requests and calls related to finance department
Knowledge, Skills, and Abilities
Qualifications:

University degree in Business Administration with emphasis in Accounting, Audit, Finance or equivalent


Technical Skills:

Advanced in Arabic, Basic in English written & spoken
Advanced knowledge in MS. Office especially in Excel
Knowledge in Transaction Processing, Transaction Service Operations and Data & Document Collection
Experience in Customer Service, supporting customers in financial transactions, payment orders or any other related field


Relevant Experience:

1-3 years