Job Description :-

• Handle telephone calls.
• Handle hotel guests’ inquiries and problems and ensure their stay is pleasurable.
• Maintaining the reception area cleanliness.
• Maintain proper filing in the front office department.
• Handling check-in and check-out procedures as per hotel requirements.
• Attend FO briefing and take handover from the previous shifts.
• Count and takeover cash.
• Print special report for arrivals and check if its correct as per guest request.
• Goes beyond their way to fulfill guest requests and solve any issue.
• Reconfirming guest data.
• Maintain a warm friendly environment. And the highest level of professionalism.
• Having good relationship with staff and guests.
• Fulfills the forms required during their shift (Courtesy sheet, handover sheet, witness sheet).
• Responds properly to online reviews and knows how to handle online requests from Booking.com, Expedia.
• Having clear invoices.
• Reconcile guest balances.
• Maintain proper coordination with hotel departments and external stakeholders.

Qualifications :-

• Hotel Experience is a must (1+ years).
• Knowledge in HMS software (PMS).
• Living in Keserwan district (Preferred).
• Must have a positive personality and a team player.
• Ability to grow within the company.
• English proficiency is necessary (Reading, Writing, Speaking).
• Knowledge of handling email exchanges and respond in a timely and professional manner.
• Must be a team player with a good sense of camaraderie.
• Able to handle workload in high and low occupancies.