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Customer service specialist_ Tripoli_ Head office

Hallab 1881 SAL - Lebanon - Tripoli
Respond to customer queries in a timely and accurate way, via phone, email or chat.
-Identify customer needs and help customers use specific features.
-Analyze and report product malfunctions
-Update our internal databases with information about technical issues and useful discussions with customers.
-Monitor customer complaints on social media and reach out to provide assistance.
-Share feature requests and effective workarounds with team members.
-Inform customers about new features and functionalities.
-Follow up with customers to ensure their technical issues are resolved.
-Gather customer feedback and share with our Product, Sales and Marketing teams
-Assist in training junior Customer Support Representatives
Apply on the Job Website
Post date: Today
Publisher: Hirelebanese
Post date: Today
Publisher: Hirelebanese