• Location : Zouk Mosbeh.
• Shifts: Monday till Friday from 4:00 PM till 1:00 AM (ON SITE).

Duties:

• Assign and schedule assessments, repairs recall, and second opinions with technicians or vendors.
• Responsible for calling the Point of Contact of a work order to inquire about additional information needed before dispatch.
• Reactively procure new technicians and backups for all work orders.
• Responsible for procuring/obtaining a detailed description of the situation, a clear plan of action, and a ballpark figure for costs which we internally refer to as the assessment.
• Responsible for obtaining correct specifications, brand, model number, and serial number for any replacement parts, materials, or equipment needed to be ordered.
• Prepare the Quote/Proposal/Bid based on the assessment, market value, costs, and contracted charges.
• Responsible for obtaining before, during, and after pictures as well as a sign-off for each client-site visit.
• In some cases, the project manager will have to challenge the technician due to insufficient/unacceptable rates or assessments, where the PC is responsible for getting a second, third, or fourth… opinion.
• Update colleagues, clients, and all systems proactively.
• Before closing a work order, the project coordinator is responsible for uploading all documentation and cost associated with it for proper invoicing.
• Requirements and Skills:
• Fluency in English writing and speaking.
• Fast Learner.
• Customer-centric.
• Researching skills.
• Average Technical knowledge.
• Solutions-oriented and able to meet deadlines.
• Team player.
• Ability to work under pressure.
• Accepts constructive criticism.